Help and Terms

NEW AND IMPORTANT

• 2024 INSURANCE CHANGES

HELP

• How to use the booking system. [CLICK HERE] to read the PDF.
• Please pose any questions on the WhatsApp group

LOGIN

• Use your 7 digit Archery GB number and a password to login.
• You will need to set a password when you first visit the site.
• Passwords need to be more than 4 characters and you are responsible for their protection.
• PROBLEMS LOGGING IN:
• Raise any issues on the WhatsApp group.
• Passwords are encrypted and cannot be retrieved, we can manually blank them. Ideally do this in club so you can immediately create a new password.

BOOKING

• Bookings are £5.00 per archer, per session, for any age.
• You can book 1 session per day.
• If you haven't paid you haven't reserved the target.
• One member can book for group on a single target.
• If you have cancelled a paid session you can transfer that payment by checking the box on the booking page, see TRANSFERS.
• You can only pay for a whole session, see TRANSFERS.
• Sessions are booked on a first come first served basis.
• We offer last minute booking (under 24 hours), these are non-refundable unless the event is cancelled.

CANCELLATIONS

• You can cancel up to 24 hours before the event and credits will be refuned.
• Under 24 hours the session is considered booked and payment is non-refundable nor transferable.
• In the event of cancellation (due to weather, safety reasons, etc) all valid bookings are issued with a credit.
• REPEATED NO-SHOWS
• We understand cancellations are inevitable and we, like you, should make every effort to attend booked sessions
  • If 3 or more sessions are missed without cancellation or valid explanation within a 3 month period the person will be informed that their bookings become subject to a probation.
  • Probation is equal to the number of missed bookings.
  • They can register to shoot but should the session become full within 24 hours of the session they will not retain the reserved target.
  • They will be informed if they are shooting no less than 2 hours before the event via WhatsApp or text, as their communication preferences allow.
  • Once the probation is ended they are again free to book as normal.

TRANSFERS & CREDITS

• If you have cancelled a paid session you will be issued a Credit.
• You can transfer that payment to a new session by booking as normal and checking the Apply Credit as you book.
• You can only pay for a whole session with credits.
• e.g. if you cancelled a booking for 3 people:
• You can use the credits to rebook for another group of 3, or 3 individual bookings.
• You cannot use 3 credits against a group booking of 4 on a target and pay the difference.
• Credits are not lost if you use part of them e.g. booking a group of 2 does not lose the remaining 1 credit.
• Credits expire after 12 months or 2 months after membership has lapsed.

PRE-PURCHASE CREDITS

• If you want to pre-purchase credits:
MANUAL:
• Speak to Katy, Mark or other officers at club
• You can also make bank transfer payments.
• Please indicate what you are paying for and if doing so remotely directly contact us on WhatsApp to process the credits for you.
• 1 Credit = £5
• 4 Credits = £20 (4 x £5.00)
• 8 Credits = £40 (8 x £5.00)
• Allow us 48 hours to credit your account

LIMITED ACCOUNTS

• For underage users or those who just want to use the site to track group bookings we can limit accounts.
• Request making an account limited via the WhatsApp group or in club.
• Limited accounts:
• Can't make bookings or purchase credits.
• Can view the calendar, enter polls and read news.

RENEWALS

• Each October 1st we renew our memberships of Archery GB, WAA, GAA and Ogmore Valley Archers itself
• In the month prior to renewal you will be informed of the total amount payable
• Failure to pay with enough time prior to the closing date will result in membership being suspended
• Renewals on or after Oct 1st are not prioritised and until the members status is shown as CURRENT on AGB's sport80 interface the member is deemed uninsured
• Payment:
• Typically you will save money renewing via the club rather than doing it yourself
• In the years 2025-2026 AGB has proposed a change to renewals (postponed from 2024 due to widespread dissatisfaction) allowing individual registration and 12 months from the point of registration membership
• By renewing you remain insured by Archery GB to participate and attend AGB accredited competitions across Wales and the UK
• An annual club membership fee is used to cover costs and further the club
• It is a time consuming process for our treasurer and being prompt with renewals is very important
• No member may join the line while uninsured
• Lapsed members will not be able to access the booking system and will be removed from club communications

2024 INSURANCE CHANGES

WARNINGS AND APPEALS

With the increased need for the use of warnings these are the general terms.

• Warnings are typically verbal, unless you request it in writing
• Warnings last no longer than 12months from the date of issue
• Two or more concurrent Warnings constitute grounds for termination of club membership
  • Your standing with AGB remains unaffected and we will transfer your membership to another club on request
• You can appeal a warning or termination in writing to the club for consideration by a majority of the committee, whose decision is final
• Your warning status is on a need-to-know basis. Only the committee or anyone who has an interest in the safe running of the club may be informed
• The situation around a warning might need to be highlighted to the wider club and facilities management in the interests of safety and education

REFUND POLICY

• If you do not cancel within the cancellation period you will forfeit 100% of the session booking fee.
• We will supply a full value credit to be used on another session for valid cancellations.
• Should a cash reimbursement become necessary we deduct 50p per £5 to cover payment processor deductions.

PRIVACY

• No personally identifiable data is held on this server.
• The site uses server side sessions only, no cookies are downloaded locally.
• Login and booking data can be wiped on request:
• This data cannot be recovered and will remove your ability to book sessions.
• We may retrain anonymised, archived booking data (when a target was booked and for how many) to help with our accounting.
• A copy of the data we hold can be supplied on request:
• We can provide the raw data with a few days notice.
• As of April 2021 the data we hold for you is visible on your My Bookings page [time you last logged in, initial password setup date].
• More data is now accessible (Oct/2023) on the CREDIT pages.
  • A chronological table of booking interactions.
  • Administrative actions that affect the user, e.g. credits issued.

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Terms and conditions can be updated through out your membership. You are bound by those indicated here and within the constitution (available in the documents section). Members should be reminded occasionally during sessions that these terms exist and should be read and adhered to. Ignorance of the terms and rules is not a valid excuse.