Help and Terms

HELP

  • How to use the booking system. [CLICK HERE] to read the PDF.
  • Please pose any questions on the WhatsApp group

LOGIN

  • Use your 7 digit Archery GB number and a password to login.
  • You will need to set a password when you first visit the site.
  • Passwords need to be more than 4 characters and you are responsible for their protection.
  • PROBLEMS LOGGING IN:
    • Raise any issues on the WhatsApp group.
    • Passwords are encrypted and cannot be retrieved, we can manually blank them. Ideally do this in club so you can immediately create a new password.

BOOKING

  • Bookings are £5.00 per archer, per session, for any age.
  • You can book 1 session per day.
  • If you haven't paid you haven't reserved the target.
  • One member can book for group on a single target.
  • If you have cancelled a paid session you can transfer that payment by checking the box on the booking page, see TRANSFERS.
  • You can only pay for a whole session, see TRANSFERS.
  • Sessions are booked on a first come first served basis.
  • We offer last minute booking (under 24 hours), these are non-refundable unless the event is cancelled.

CANCELLATIONS

  • You can cancel up to 24 hours before the event and credits will be refuned.
  • Under 24 hours the session is considered booked and payment is non-refundable nor transferable.
  • In the event of cancellation (due to weather, safety reasons, etc) all valid bookings are issued with a credit.
  • REPEATED NO-SHOWS
  • We understand cancellations are inevitable and we, like you, should make every effort to attend booked sessions
    • If 3 or more sessions are missed without cancellation or valid explanation within a 3 month period the person will be informed that their bookings become subject to a probation.
    • Probation is equal to the number of missed bookings.
    • They can register to shoot but should the session become full within 24 hours of the session they will not retain the reserved target.
    • They will be informed if they are shooting no less than 2 hours before the event via WhatsApp or text, as their communication preferences allow.
    • Once the probation is ended they are again free to book as normal.

TRANSFERS & CREDITS

  • If you have cancelled a paid session you will be issued a Credit.
  • You can transfer that payment to a new session by booking as normal and checking the Apply Credit as you book.
  • You can only pay for a whole session with credits.
    • e.g. if you cancelled a booking for 3 people:
    • You can use the credits to rebook for another group of 3, or 3 individual bookings.
    • You cannot use 3 credits against a group booking of 4 on a target and pay the difference.
    • Credits are not lost if you use part of them e.g. booking a group of 2 does not lose the remaining 1 credit.
  • Credits expire after 12 months or 2 months after membership has lapsed.

PRE-PURCHASE CREDITS

  • If you want to pre-purchase credits:
    • MANUAL:
    • Speak to Katy, Mark or other officers at club
    • You can also make bank transfer payments.
    • Please indicate what you are paying for and if doing so remotely directly contact us on WhatsApp to process the credits for you.
      • 1 Credit = £5
      • 4 Credits = £20 (4 x £5.00)
      • 8 Credits = £40 (8 x £5.00)
    • Allow us 48 hours to credit your account

LIMITED ACCOUNTS

  • For underage users or those who just want to use the site to track group bookings we can limit accounts.
  • Request making an account limited via the WhatsApp group or in club.
  • Limited accounts:
    • Can't make bookings or purchase credits.
    • Can view the calendar, enter polls and read news.

RENEWALS

  • Each October we all have to renew our memberships of Archery GB, WAA, GAA and Ogmore Valley Archers itself.
  • You will receive a letter with a breakdown of the costs and a final total amount payable.
  • Payment:
    • TBA due to issues with PayPal
    • Typically you will save money renewing via the club rather than doing it yourself.
  • By renewing you remain insured by Archery GB to participate and attend AGB accredited competitions across Wales and the UK.
  • The annual OVA membership fee is used to cover our costs and to help further the club.
  • It is a time consuming process for our treasurer and being prompt with renewals is very important.

POLLS

  • Weekly polls are an optional activity to give the club feedback.
  • All polls are anonymous to all users of the app.
  • To prevent multiple submissions a temporary ID is used during the week the poll is live, this ID is wiped when the poll becomes inactive at the end of the week and answers wont be personally identifiable at all.

REFUND POLICY

  • If you do not cancel within the cancellation period you will forfeit 100% of the session booking fee.
  • We will supply a full value credit to be used on another session for valid cancellations.
  • Should a cash reimbursement become necessary we deduct 50p per £5 to cover payment processor deductions.

PRIVACY

  • No personally identifiable data is held on this server.
  • The site uses server side sessions only, no cookies are downloaded onto your machine.
  • If you want to have your data deleted we will clear all your login and booking data.
    • This data cannot be recovered and will remove your ability to book sessions.
    • We may retrain totally anonymised, archived booking data (when a target was booked and for how many) to help with our accounting.
  • If you want a copy of the data we hold on you, it can be supplied on request .
    • We can provide you a spreadsheet of the raw data with a few days notice.
    • As of April 2021 all data we hold on you is visible to you on the My Bookings page plus the time you last logged in and first setup your password.
    • More data is now accessible (Oct/2023) on the CREDIT pages.
      • Listing a chronological table of interactions the user has made around bookings.
      • Also administrative actions that affect the user, such as credits being issued.